1. In General

 Access to and use of this Website and the products and services available through it (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you agree to all the Terms of Service, which may be updated by us periodically. You should check this page regularly for any changes. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if this Website is unavailable at any time or for any period. From time to time, we may restrict access to parts or the entire Website.
 

2. Intellectual Property, Software, and Content

Intellectual property rights in all software and content available on this Website remain with TAG Holiday Programs or its licensors. You may store, print, and display the content solely for personal use. You are not permitted to publish, manipulate, distribute, or reproduce any content for commercial purposes without our permission.

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3. Terms of Sale

By placing an order, you are offering to purchase a service subject to the following terms and conditions. All orders are subject to availability and price confirmation.

   a. Order Approval

An acknowledgment (order confirmation) email will be sent upon order receipt, but the contract is formed only when your payment is approved and processed.

   b. Pricing and Availability
While we strive to ensure accuracy in pricing, errors may occur. If we discover an error in the price of any goods you’ve ordered, we will inform you and give you the option to reconfirm your order or cancel it. Prices are inclusive of GST.

   c. Payment

Upon receiving your order, we conduct a pre-authorisation check on your payment card. Orders will not be confirmed until this check is completed.

   d. Discount Codes

Promotional discount codes may be offered occasionally, with specific conditions outlined at the time of issue. Only one code can be used at the time of transaction.

   e. Refunds and Cancellations

To be eligible for a refund, customer must cancel their booking at least 72 hours before the program start date (or booked date). Cancellations made with less than 72 hours notice will receive a credit for a future program. Credits will also be granted if your child becomes unwell during a program. No-shows without prior notice will not receive refunds. No shows without prior notice will receive a credit.

   f. Store Credits

TAG Holiday Programs has a ‘no-loss’ policy. Customers who cannot attend due to unforeseen circumstances can request a store credit, depending on the number of missed days. Credits can be used for future programs and are transferable.

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4. Child Supervision and Responsibility

TAG Holiday Programs staff are responsible for the registered child only when they are signed into the Service and until they are signed out by you or your authorized representative. If a child fails to meet behavioural standards, TAG Holiday Programs reserves the right to suspend or permanently exclude the child from the Service.

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5. Health and Safety

Children suffering from infectious diseases must not attend the Service. TAG Holiday Programs staff will not accept a child who appears to be suffering from such a condition or is too unwell to participate. Children should not return until 24 hours after symptoms have passed or as per the Department of Health's guidelines.

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6. Additional/Medical Needs

Families with children with additional needs must discuss attendance with the TAG team before attending. A minimum of four weeks’ notice is required to arrange additional support if needed. Action Plans and supporting documentation must be provided if the child has medical or dietary requirements. Participants who require an epi pen or asthma puffer may be denied entry (without a refund) if they arrive at the program without an epi pen or asthma puffer. Medication required as per a medical Action Plan must be given to staff at the start of the Service. A Risk Minimization Plan may be completed on the child’s first day.
 

7. Injuries and Property Damage

TAG Holiday Programs is not liable for any injury, property damage, or other loss unless caused by proven negligence. Parents will indemnify TAG Holiday Programs against any costs arising from injury or damage caused by the child.
 

8. Privacy

TAG Holiday Programs protects personal information in accordance with the Australian Privacy Act 1988. Refer to the Privacy Policy for more details.

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9. Text Message Notifications

If opted in, you will receive automated notifications regarding bookings. You can opt out at any time. TAG Holiday Programs is not liable for delayed or undelivered messages.
 

10. Marketing/Photographs & Images

With your consent, photographs and videos taken during programs may be used in promotions, marketing, or player analysis by TAG Holiday Programs and its authorized partners. When registering, you will be asked to confirm consent for these purposes.
 

11. Disclaimer of Liability

TAG Holiday Programs and its authorized partners are released from liability for injury, illness, or loss incurred during a program. Website materials are provided without guarantees, and TAG Holiday Programs excludes liability for any damages to the fullest extent permitted by law.
 

12. Dispute Resolution

Disputes arising from these terms will be resolved through arbitration or mediation before legal action. The governing law is that of Victoria, Australia.
 

13. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of Victoria, Australia.
 

14. Entire Agreement

These terms and conditions, along with our Privacy Policy, constitute the entire agreement between you and TAG Holiday Programs regarding the use of the Services. This combined version integrates all the necessary elements from the provided content, ensuring consistency and completeness in the terms and conditions